The following terms and conditions define the rights and obligations of the parties (Riad Roxanne & Guests) in connection with the sale of the products offered by Riad Roxanne.
By completing your reservation online, Riad Roxanne (hereby refers to “our”, “we” or “us”), agrees to facilitate the guests (hereby referred to as “your”, “you”) with the technological means allowing you to reserve accommodation online. This booking is subject to the following terms and conditions:
If you have booked the accommodation with us, as defined below, then the terms and conditions are strictly between the two parties, in accordance with the below mentioned stipulations. It is your responsibility to comply with the terms and conditions of Riad Roxanne.
As soon as the Reservation Procedure is completed , we, as quickly as possible, will send your reservation to the reservation team.
To secure your reservation with us, you must provide information such as name, address, landline or mobile phone number, email, etc. You agree to communicate this correct information to us in order to secure your reservation.
In order to confirm your reservation with us on this website, you will enter a valid credit card, of which you will be a legal holder. If a Security Deposit and reservation fees are requested to confirm the reservation, these amounts will be debited from the credit card at the time of the reservation. Security deposit, if requested, is fully refundable, given that the furniture and other valuable items of the room are not damaged.
You are liable to pay us the full amount of the selected accommodation charges, upon arrival at the place of accommodation, and any additional fees or requirements owed by you to us.
If a part of the Security Deposit has been paid at the time of booking, you will pay the balance of the specified accommodation costs. All charges will be settled in the hotel’s accepted currency, as indicated during the Reservation Procedure. The exchange rates indicated are based on current rates and are subject to variation.
It is your sole responsibility to notify us of any new requests or changes, including a change in arrival time or cancellation.
If sufficient funds are not available on your credit card to make a proposed reservation, such reservation will be declared null and void. The same provision applies if your credit card has exceeded the expiration date.
Riad Roxanne makes every effort to ensure that the information presented to the Customer and contained in the Reservation Procedure is accurate and up-to-date.
If an online coupon or voucher is used as full or partial payment at the time of booking, the additional Terms and Conditions communicated to the voucher/coupon recipient regarding the use of such voucher/coupon will apply.
The room rates displayed on the site are indicated in Moroccan dirham/Chinese yuan/Euros, excluding tax, are valid at the time of their consultation by the customer and are those in force at the time of the order. Lower rates than standard rates are sometimes available on our website for certain dates. However, these special rates are subject to certain conditions and restrictions, with regard to cancellation and refund conditions. Please carefully review the room and rate descriptions for such conditions before making your reservation.
To pay for your stay, you choose the payment method among those offered by us on the payment page. Your payments are secured by our third-party payment channel which offers a completely secure payment service.
The information that is requested from the customer is absolutely important to process your order and is treated with complete discretion and confidentiality. You have a right of rectification relating to the data concerning you. You may receive advertisements from us unless you stipulate that you are unwilling to use your personal data for various advertisement purposes.
The data is recorded by our PMS management tool. It constitutes proof of all commercial transactions between you and Riad Roxanne.
Cancellation 5 days before the date of check in is free, 100% payment will be refunded. Kindly note, the bank fees, if any, will be deducted from the payment.
In case of cancellation request in less than 5 days from the date of check in, the payment will not be refunded.
In case of any enquiry, you can contact us by the phone number and email address provided on our website.