Privacy Policy

Riad Roxanne (referred here as, “we”, “us” and “our”) ensures that your privacy is of utmost importance to us. Our privacy policy here enlists the type of information we collect from our guests (also referred to as, “you” and “your”) as well as our website visitors. It also describes the way we use your information to service your needs better.

The personal information that we collect or receive about you could include the following categories of information:

• We may collect your identity information like name, age, gender, passport information, data from identity cards or from the accounts created on our websites;
• We may collect your contact information like address, zip/postal code, email address and phone number
• We may collect images or videos captured at events or during your stay at Riad Roxanne;
• We may collect your itemized spending in Riad Roxanne, billing address, and transaction history with Riad Roxanne;
• We may collect your the details of your reservation like the type of the rooms you reserve & the dates of your reservations;
• We may collect some technical information like the information about the device you use to interact with us (from Web Analytics, Google Analytics and various Social Media Analytics);
• We may collect other information like when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.

We collect and use this personal information for the following reasons:

• to enable you to create account on our website;
• to help us recognize any account that you may have with us, for instance on our website or any other booking channel;
• to assist us in making your reservation and providing the services you request at any of our properties;
• to process transactions through our website and other booking channels. It also enables us to assist in any inquiries about your transaction;
• for billing purposes in relation to your stay with us;
• to confirm prior transactions and reconcile statements or invoices;
• to consolidate your accounts on our websites and mobile App;
• To enable us to share newsletters or other type of marketing communications regarding Riad Roxanne;
• to personalize and enhance your experience with us;
• for marketing, advertising and promotional purposes online ads or on third party social networks, consistent with your preferences and applicable law;
• to analyze customer trends and insights;

Cookies and other data

We collect information automatically from you through the use of cookies, pixel tags and similar technologies, when you visit our websites or read our emails, and we may use third party partners to collect this device and usage information.

If permitted by your device settings, we and our third party providers may collect location data through GPS, Wi-Fi or other methods to personalize and enhance your online experience and to improve the effectiveness of our website, offers, advertising, communications and customer service. We collect analytics data, or use third party analytics tools to help measure traffic and usage trends and to understand more about the demographics and behaviors of our users.

Protecting your Personal Information

We utilize a plethora of physical, technical and administrative security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws.

If you have subscribed to our email/whatsapp/SMS subscription, please note your information is used for internal processes. We do not sell or rent our subscription lists to outside sources.